Dolce Vita Limited ("we", "us", "Dolce Vita"), trading as Dolce Vita – Luxury Real Estate, is the data controller for the personal data described in this policy.
Registered office: Berkeley Square House, Berkeley Square, Mayfair, London W1J 6BD
Company number: 09109097
ICO registration reference: ZA157987
Contact for data protection: contact@dolcevita.vip
This policy explains how we handle personal data under the UK GDPR and the Data Protection Act 2018.
Information you enter into our contact, viewing request, valuation or newsletter forms — typically your name, email address, telephone number and the content of your message.
Technical information collected through cookies, including your IP address, browser type and version, operating system, and the pages you visit and when. See "Use of cookies" below.
Where you go on to instruct us, apply for a property or rent through us, we will collect considerably more, including identity documents, proof of address, financial and employment information, references, bank details, and information about your household. We will tell you what we need at the time, and why.
Respond to your enquiry and arrange viewings — steps taken at your request before entering a contract.
Provide sales, lettings and property management services — performance of a contract.
Verify identity and carry out anti-money-laundering checks — legal obligation (Money Laundering Regulations 2017).
Meet our obligations to HMRC, Propertymark, The Property Ombudsman and other regulators — legal obligation.
Send marketing emails about properties and services — your consent, or our legitimate interest where you are an existing client.
Measure website traffic and improve the site — your consent (non-essential cookies).
Personalise the property listings we show you — our legitimate interest in providing a relevant service.
Where we rely on consent you may withdraw it at any time, without affecting anything we did before you withdrew it.
Website enquiries that do not proceed — up to 36 months from your last contact with us.
Anti-money-laundering records — five years from the end of the business relationship or the completion of the transaction, as required by the Money Laundering Regulations 2017.
Client, tenancy and management records — six years from the end of the relationship, to cover our legal and tax obligations and any potential claims.
We may keep data longer where the law requires it, or where it is needed for a live or anticipated legal claim.
Service providers acting on our instructions — our website and CRM provider, email and marketing providers, referencing and identity-verification providers, and our client accounting and rent collection provider. Each is bound by contract to use your data only as we instruct.
Other parties to a transaction where necessary — landlords, tenants, buyers, sellers, solicitors, surveyors, mortgage brokers, inventory clerks and contractors.
Overseas partner agencies and developers, where you ask us to help you buy a property abroad. We introduce you to the agency or developer marketing that property, and we share what the introduction needs — your name, contact details, the identity documents we are required to check, and your requirements and budget. Each of them decides for itself how it uses that information, so each is an independent controller in its own right, not a supplier acting on our instructions.
Regulators and authorities where we are required to, including HMRC, the ICO, Propertymark, The Property Ombudsman, local authorities and law enforcement.
We do not sell your personal data.
Some of our suppliers store or process data outside the United Kingdom.
Separately, where you ask us to help you buy a property abroad, we send your information to the overseas agency or developer marketing that property. Our partner counterparties are established in France, Monaco, Switzerland, Italy, Spain, Portugal, Andorra, Cyprus, the United Arab Emirates, Mauritius and the United States. We rely on our legitimate interest in making the introduction you asked for, and on our legal obligation to carry out anti-money-laundering checks.
Where the destination country has been recognised by the UK Government as offering adequate protection, we rely on that. Where it has not — the United Arab Emirates is the main example on our list — we put the ICO’s International Data Transfer Agreement or Addendum in place, and carry out a transfer risk assessment, before anything is sent.
You can ask us for details of the safeguards in place for any particular transfer, and you can ask us not to make an introduction at all.
Under the UK GDPR you have the right to access the personal data we hold about you; rectify it if it is inaccurate or incomplete; erase it, in certain circumstances; restrict how we process it, in certain circumstances; receive certain data in a machine-readable format (portability); object to processing based on our legitimate interests, and to object at any time to direct marketing; and withdraw consent where our processing relies on it.
To exercise any of these, email contact@dolcevita.vip. We will respond within one month. We may ask you to verify your identity first; any identity document you send us for that purpose will be deleted once your request is dealt with.
Some rights are qualified — for example, we cannot erase records we are legally required to keep for anti-money-laundering purposes. If that applies we will explain why.
If you are unhappy with how we have handled your personal data, please tell us first at contact@dolcevita.vip so we can try to put it right.
You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF · helpline 0303 123 1113 · ico.org.uk
We will only call you for marketing purposes where you have consented, or where the law otherwise permits it — for instance where you are an existing client and have not opted out. We screen against the Telephone Preference Service. You can ask us to stop at any time.
We may update this policy from time to time. This version was published on 26 August 2026.
Dolce Vita – Luxury Real Estate is the trading name of Dolce Vita Limited. Registered in England and Wales, company number 09109097. Registered office: Berkeley Square House, Berkeley Square, Mayfair, London W1J 6BD · VAT 217755395 · ICO ZA157987 · TPO D13047 · Propertymark C0139530
Cookies are small text files placed on your device when you visit a website. They let a site remember your choices between pages and visits.
Strictly necessary cookies are set automatically, as the law allows, because the site will not work without them.
All other cookies — analytics, personalisation and third-party cookies — are only set after you consent through the banner shown on your first visit. You can change or withdraw your choices at any time using the "Change cookies settings" link at the foot of every page, or through your browser settings.
We use cookies to remember your preferences and to measure how the site is used through Google Analytics. Third-party features such as social sharing buttons may set their own cookies. Blocking cookies may mean you have to re-enter preferences on each visit, and some parts of the site may not work.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.